Effective Date: August 3, 2026
At OVRLY, we want you to love every piece you receive. Please review our return and refund policy before completing your purchase.
We accept returns on eligible in-stock items within 14 days of delivery.
To be eligible for a return, items must be:
Unworn and unwashed
Free of stains, makeup, odors, pet hair, or damage
In original condition with all tags attached
Returned in the original packaging when possible
Final sale, sale, and pre-order items are not eligible for returns or refunds.
Pre-order purchases are made specifically based on customer demand and production quantities.
All pre-orders are final sale once the pre-order window closes. Please carefully review your size, color, and shipping information before placing your order.
If OVRLY is unable to fulfill a pre-order due to circumstances within our control, customers will be eligible for a full refund.
Once your return is received and inspected, you will be notified whether your refund has been approved.
Approved refunds will be issued to the original payment method. Please allow your financial institution additional time to process the refund.
Original shipping costs are non-refundable unless the item was received damaged or OVRLY made an error with your order.
We offer exchanges for a different size only when the requested size is available.
Because inventory is limited, we cannot guarantee that an exchange will be available.
Customers are responsible for return shipping costs unless the item received was defective or incorrect.
Please inspect your order upon delivery.
If you receive an incorrect, defective, or damaged item, contact OVRLY within 7 days of delivery with your order number and clear photos of the item and packaging.
We will work with you to resolve the issue as quickly as possible.
Customers are responsible for return shipping costs for approved returns or exchanges unless the return is due to an OVRLY error or defective merchandise.
We recommend using a trackable shipping service when returning an item. OVRLY is not responsible for returns that are lost or damaged during transit.
OVRLY reserves the right to deny a return if the item does not meet the requirements outlined in this policy.
Items returned outside of the eligible return window, worn, washed, damaged, or otherwise not in original condition may not be accepted.
Have a question about your order or a potential return?
Please contact OVRLY before sending your item back so we can provide the appropriate return instructions.
Thank you for shopping OVRLY and supporting our brand. 🖤
WELCOME TO THE OVRLY LIFESTYLE.